If you have account-related giffgaff refurbished phones queries (like billing issues) that can’t be solved through our Help pages or Community, our expert agents are here for you. Is independent – we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We’re not swayed by third parties and we don’t accept freebies from product manufacturers or retailers. We buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes. Giffgaff is an online-only provider and doesn’t have any of its own shops.
Make sure you supply them with the PAC code within 30 days, or it will expire, and you’ll need to get a new one. Switching to giffgaff is no different to switching to any other network. All you do is call your existing provider to get a PAC code (Porting Authorisation Code), which they are legally obliged to send you within two hours of your request. You can check coverage where you live by using an interactive mobile network coverage map. Simply enter your postcode into the map and it will tell you how good O2’s signal is in your area, as well as comparing it with the other providers. Results are based on an online survey of 4,153 customers of mobile phone providers – members of the Which?
Joining And Leaving Giffgaff
No need to wait on hold for a call center; we offer 24/7 online help in a way that works best for you. For more tips on how to avoid costly inflation-based price increases, read our guide to 10 ways to save money on your mobile phone bill. If it does increase or is too expensive, you can simply switch to a different network with no penalty. Before signing up for a new phone deal, read our review of Giffgaff to see how it did in our regular mobile phone satisfaction survey. How to obtain a PAC (Porting Authorisation Code) to transfer your mobile number from giffgaff to another network. If you go over your 5GB data limit, don’t panic – data beyond that will cost 10p per MB.
The same goes for VOIP apps, which make calls over the internet. But both use data, and they’re not always convenient to use. Our Knowledge Base is packed with helpful guides and videos to solve common issues. Whether you need help with internet settings, using your phone abroad, or understanding your goodybag, we’ve got you covered. You’ll need either a credit/debit card or your Paypal account saved under My payments so you can be charged when each new plan starts. When you join giffgaff, your plan (formerly known as a goodybag) is automatically set to auto renew/recur.
And if you’re running low on your EU data allowance (less than 500 MB left), you can start a new plan early so you’re never caught out. Once you’ve entered these, you’ll be sent a 2 step verification code by either email or SMS, depending on your settings. To log in, you need to use your giffgaff mobile number or member name and password. How to access your giffgaff voicemail, whether you’re in the UK or abroad, with this simple step-by-step guide. We aim to provide an excellent service in every single case – but from time to time, things might not go as planned.
It’s a simple step to take that can make a big difference in protecting your information. In this guide, we will cover how to access internet APN setting using Androids and iPhones along with what the settings are to get your internet up and running on giffgaff. You can set up call forwarding on your phone by following these simple steps.
How To Choose The Best Giffgaff Sim Only Plan
It’s set at 50% of the cost of your current or most recent plan, multiplied by the number of months left in your contract plus the month in which you cancel. While giffgaff has this community of members, agents are also on hand to help with questions related to your account. If you stream videos a lot when out and about, you’ll need lots of data. Apps like WhatsApp can save your text message allowance, as they send messages over the internet instead of your cellular connection.
Are Refurbished Phones Locked To A Network?
If you have already switched to giffgaff or left your previous network provider, and decided that you then want to keep your previous number? You can still request a PAC code by contacting your previous network provider. You can get your STAC by texting STAC to 75075, from the number you don’t want to keep and following the simple steps. Giffgaff offers payback points to members who recruit other members and who provide customer service to the Giffgaff community. Giffgaff promises to match their members’ charitable donations, pound for pound. Giffgaff itself is an old Scottish word for ‘mutual giving'[36] and the company states they attempt to maintain that ethos as much as possible.
If you run out of data before the end of the month, you can start your next plan early. If your mobile data isn’t working, but calls and texts are, there may be an issue with your Access Point Name (APN) settings. Giffgaff claims that its team of members allows you to get help at any time, day or night, unlike big mobile networks’ call centres, which are only open at certain times. This should mean there’s no need to wait in long call centre queues, either.
Following this, you’ll receive a text message or email to your email address with a code that you will need to input at the next stage of your login journey. If you’re not a member yet, just order one of our free SIMs. Then all you need to do is activate your SIM and pick a contract from our list of plans. They cover most things you might need to use your phone for but there are a few little extras that fall outside your plan. If you lose your PAC or STAC code, you can log back into your account and head over to your profile and settings page here.
The only way to become eligible again is by returning to the UK and using your phone. Members who live in the UK and have frequent UK usage will get EU roaming for up to 63 days. Provided that they’ve used giffgaff in the UK in the 63 days before arriving in an EU or EEA country. [newline]How to roam in the EU with giffgaff, including using your plan, costs, data limits, and tips for staying connected while abroad.
How to update your payment details on giffgaff by changing or adding a new card, managing PayPal, and ensuring smooth payments. On iPhones and other Apple devices, you can find your APN settings in the Settings app under Mobile Data, Mobile Data Options, then Mobile Data Network. How to get the correct APN settings for your device to ensure a stable internet connection on giffgaff, with step-by-step instructions.